Privacy Policy

Isoamdiafr Marine Diesel ("we", "us", "our") is committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at isoamdiafr.boats or use our services at Unit 12, V&A Waterfront, Cape Town 8001.

1. Responsible Party

Isoamdiafr Marine Diesel is the responsible party for your personal data. For privacy enquiries, contact us at [email protected] or +27 21 418 5678.

2. Information We Collect

We may collect the following categories of personal data:

• Identity data: name, title, company name
• Contact data: email address, telephone number, postal address
• Financial data: payment details (processed by our payment provider)
• Technical data: IP address, browser type, device information, cookies
• Usage data: pages visited, time spent on site, referral source
• Vessel data: vessel name, engine make, model, serial number

3. How We Use Your Data

We use your personal data to:

• Process service bookings and manage workshop accounts
• Respond to enquiries submitted via our website or email
• Send service-related communications and maintenance reminders
• Comply with legal obligations and SAMSA requirements where applicable
• Improve our website and services through analytics
• Send marketing communications where you have opted in

4. Legal Basis for Processing

We process your data on the following bases: contract performance (service agreements), legitimate interests (security, analytics, service improvement), legal obligation (tax and regulatory requirements), and consent (marketing communications and non-essential cookies).

5. Data Sharing

We may share your data with payment processors, parts suppliers, IT service providers, and professional advisers where necessary. We do not sell your personal data to third parties.

6. Data Retention

We retain service records for the duration of the service relationship plus seven years. Website analytics data is retained for 26 months. Enquiry data is retained for two years unless a service contract is entered into.

7. Your Rights

Under POPIA, you have the right to access, rectify, erase, restrict processing, and object to processing of your personal data. To exercise these rights, contact [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Contact

For questions about this Privacy Policy, contact [email protected] or write to Isoamdiafr Marine Diesel, Unit 12, V&A Waterfront, Cape Town 8001, South Africa.